FAQ
Bookings
Find out more about booking your appointment
If you can't find your booking related answer in our FAQ's feel free to reach out to us.
How long will I have to wait for an appointment?
We aim to respond to all referrals within 2 working days, by giving you a call. Sometimes we do get busy, so if you haven’t heard within 4 days please call us to check we’ve received it ok. The specialists, as they are fully funded (with a referral), often have a longer wait. We try to keep the maximum to 4-6 weeks. The other doctors can usually be seen much sooner (usually within 3-4 days) and can be booked without referral, but are only part subsidised.
Do I need a referral?
No. You can phone right now and get booked in with one of our doctors even if you’ve not seen anyone already. They can register an ACC claim for you at the time if appropriate.
What if I need to cancel my appointment?
Please let us know at least 24 hours before by phone or email. Note although ACC subsidises consults, they pay nothing if you do not attend. Therefore we do have a non-attendance policy.
Appointments
Come prepared
Got an appointment booked in with us then make sure you read the following FAQ's to come prepared.
Is there parking?
We have ample parking on site, as well as on the road side nearby.
How long is the appointment?
Most first appointments are 30 minutes, although some more complex ones can be longer. Please ask at booking if needed, and arrive 5 minutes early if possible. Follow ups are usually 15 minutes. Injections are usually booked for 30 minutes.
What do I need to bring?
Yourself is the only necessity. However, appropriate clothing is helpful, we have changing rooms/showers available when you get here if needed (just please allow time before your consult). We are also more than happy for you to attend with support persons, friends or whanau if that is important to you.
ACC
What is covered?
Want to find out more about ACC related questions then you might find your answer here.
Will my treatment be covered by ACC?
Specialist appointments with a valid referral are fully subsidized. Other doctors (with or without referral) are partly subsidized. ACC fund most treatments, although some are not. Your doctor will advise you if the treatment they are recommending involves any additional cost to you.
Can I get my Med Cert done?
ACC - Yes, all our doctors can provide off work medical certificates for ACC”
“WINZ & Disability - These should typically be done by your GP rather than us, although there are exceptions and you are welcome to ask your doctor.
Other
Further questions?
We have summarised more FAQ's that we've been asked in the past. These might be useful to you.
What is the difference between the different types of doctors you have?
All of our practitioners are qualified to treat your injury or medical issue. They all practice in different ways. Our Specialists have completed their specialist training through ACSEP. Our other doctors are experienced in Sports and Exercise medicine, although not recognised as specialists, most are on the ACSEP specialist training pathway or have completed other specialist training elsewhere.
Are you a GP practice?
No. Although we provide Primary Care (ie without referral) we do not register patients or provide long term chronic care.
Can I get my repeat medications?
While we will provide medications for conditions we are treating, we do not do repeats of your usual long term medications. It may seem minor, but all medications need monitoring by someone that has all your records, and this is your GP.